NO is a two-letter word that conjures quite a number of feelings in a nutshell – mostly feelings that doesn’t exactly make us jump for joy, such as rejection, and resistance – and if you’re in the business of providing support and services, chances are, this is one word you didn’t list in your vocabulary especially when dealing with clients. Saying No may summon negative feelings in your client, but we can reduce its gravity if delivered politely and respectfully.

#business #etiquette #clients #relationship #rejection #resistance #business #services #respect #buildrapport